Import of orders: When we're talking about the import of orders (from a marketplace to EffectConnect) you can decide if you would like to import the orders with an external fulfillment status. For example, the orders that are being fulfilled by Amazon or Bol.com. Other orders will always be imported into EffectConnect.
When configuring your channel, you can select the tile for 'order import settings', where you can configure if you would like to import all the orders, or only the orders you fulfill yourself.
To read more about the configuration of your channel, click here.
Export of orders: You can exclude certain orders, based on criteria, from the export to your webshop by using our tag manager, or queue rules. With the tag manager, you can give orders a tag when they meet certain conditions, and with the queue rules, you can exclude orders from an export when they have specific tags.
If you need any assistance, just contact us. We're glad to help you out.