Skip to content
English
Submit a support ticket Go to Customer Portal
effectconnect.com
  • There are no suggestions because the search field is empty.

Order missing in EffectConnect: checklist.

When an order from a marketplace doesn’t appear in EffectConnect, there can be several reasons. Go through the checklist below to find the cause.

Go to

  1. Checklist
  2. Still missing an order?

 

Checklist

1. Did you wait long enough?
It can take a few minutes before an order is imported into EffectConnect. More information about synchronisation intervals can be found in this article.

2. Is the order import enabled for this channel?
Check in the channel settings whether order synchronisation is switched on. Read more about channel settings.

3. Was the order placed on a channel that is connected to EffectConnect?
EffectConnect only imports orders from channels that are part of your subscription and connected in your account. For Amazon, for example, you need a separate channel in EffectConnect for each country.

4. Is the order still open on the marketplace?
EffectConnect only imports orders that are still open. Orders that have already been shipped, cancelled or completed on the marketplace are not imported.

5. Is the order fulfilled externally?
By default, EffectConnect does not import orders that are fulfilled externally, such as Fulfilment by Amazon (FBA) or Logistiek via bol (LVB). Do you want to import these orders? Enable Import external orders in the channel settings.

6. Did you search in the right place?
Search for the order number via the search bar or check the filters in Orders > Order overview. An active filter can hide an order.

Still missing an order?

Have you gone through the checklist and the order still isn’t in EffectConnect? Contact us and include the order number and the channel, so we can help you quickly.

Questions about missing orders? Please contact us. We’re happy to help.