How often does EffectConnect synchronize my data?

Types of data transfers

There are several types of data transfers, but we'll keep things clear and concise for you.
These are the four main types:

Data moving from your back office/webshop to EffectConnect
Data moving from EffectConnect to the marketplaces you're selling on
Data moving from the marketplaces you're selling on to EffectConnect
Data moving from EffectConnect to your back office/webshop

1) Data moving from your back office to EffectConnect

When data is moving from your back office or webshop to EffectConnect, these processes can be initiated by our platform or by the plug-in you're using to connect to our platform.

The timing intervals mentioned below are indicative of this process:

Type of data	Interval
Shipments of orders	Near real-time
Stock	Near real-time
Price	Near real-time
Product catalog/content	Every night - up to 24 times per 24 hours

If you're using our API to connect to our platform, or our latest Magento 2, Shopware 6, Prestashop 1.7+ plug-in, the plug-in settings determine the data transfer intervals. Maximum intervals are described in our API documentation.

2) Data moving from EffectConnect to marketplaces

When data is moving from EffectConnect to marketplaces, these processes are always initiated by our platform.

The timing intervals mentioned below are indicative of this process:

Type of data	Interval
Shipments of orders	Every 10 minutes
Stock	Every 20 minutes (faster syncs with Scale package)
Price	Every 20 minutes (faster syncs with Scale package)
Product content	Every 6 hours

Keep in mind that EffectConnect actually only forwards updates when something has changed. We will not start sending updates unnecessarily unless the marketplace requests it.

So, have we already forwarded an inventory level of a product once today? Then we will only forward it again when something changes in the product. As long as everything remains the same, EffectConnect will not send an update for that product.

We're offering faster synchronizations for our Scale users. Faster syncs help you improve your stock and price accuracy on marketplaces. Moreover, it helps you to prevent having to cancel an order. Interested in Scale? Get in touch with our sales team!

3) Data moving from marketplaces to EffectConnect

When data is moving from marketplaces to EffectConnect, these processes are always initiated by our platform.

The timing intervals mentioned below are indicative of this process:

Type of data	Interval
Orders	Every 10 minutes

Good to know: we check and retrieve new orders every 10 minutes, but marketplace checks may delay their arrival in EffectConnect.

4) Data moving from EffectConnect to your back office

These processes can be initiated by EffectConnect or by the plug-in you're using to connect to our platform.