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How can I remove products from a marketplace?

There are several ways to remove products or offers from a marketplace, depending on the marketplace and your channel settings.

What happens when you disable a marketplace channel in EffectConnect?

When you disable a marketplace channel in EffectConnect, EffectConnect stops synchronizing data with that marketplace. This means that product information, prices, stock levels and other updates are no longer sent.

❗However, disabling a channel does not automatically remove your products or offers from the marketplace. Existing listings may remain visible in your marketplace seller account, even though EffectConnect no longer updates them.

How can I remove my products from the marketplace?

1. Exclude products from your product selection

When you exclude products from the product selection linked to your marketplace channel, EffectConnect can send a request to remove those products or offers from the marketplace.

This only works if the marketplace supports removing products or offers through its API.

2. Use the channel settings to remove offers

Some marketplaces, such as Amazon, support specific channel settings that allow EffectConnect to remove offers from the marketplace.

Check your marketplace channel settings for offers to see whether this option is available and how it works.

3. Delete products directly from your marketplace seller account

You can also remove products or offers manually through your marketplace seller account.

If you cannot delete the products yourself or need to remove multiple products at once, contact your marketplace account manager or seller support team for assistance.

Important: If you want EffectConnect to remove products or offers, make sure the removal requests have been processed before disabling your channel. Once the channel is disabled, EffectConnect will no longer send these updates.

How can I prevent new orders before disabling a channel?

Before disabling your channel, we recommend setting a stock margin in EffectConnect. This allows you to reduce the available stock sent to the marketplace to zero, helping prevent new orders.

For example, you can set a stock margin of 9,999 units. Products with a stock level of 9,999 units or less will then be sent to the marketplace with a stock level of 0.

You can configure this margin in your marketplace channel settings.

Important: Make sure the stock updates have been processed by the marketplace before disabling your channel. Synchronization can take some time, and disabling the channel too early may prevent these updates from being sent.

What should I check before disabling my channel?

Before disabling your marketplace channel, make sure that:

  • Your products or offers have been removed from the marketplace, if necessary.
  • Your stock levels have been updated to 0 if you want to prevent new orders.
  • The marketplace has processed the latest updates from EffectConnect.

This helps prevent products from remaining available for purchase after synchronization has stopped.

How can I publish my products again after removing them?

If you've removed your products or offers from a marketplace and want to make them available again, you'll need to make sure EffectConnect can export them again.

The steps depend on how the products or offers were removed:

  • Excluded through your product selection: Add the products back to the product selection linked to your marketplace channel.
  • Removed through your channel settings: Check and adjust the settings that caused EffectConnect to remove the offers.
  • Deleted directly from your marketplace seller account: Make sure the products are included in your product selection and that your channel is configured to export them.

Before exporting your products again, check that your product information, prices and stock levels are correct.

Important: If your marketplace channel is disabled, you'll need to enable it again to resume synchronization.

kb-info  Keep in mind that re-enabling a channel does not always automatically restore deleted products or offers. Depending on the marketplace and how the products were removed, a forced offer export may be required.

Once EffectConnect has sent the products or offers, the marketplace may need additional time to process and publish them.

If your products don't reappear, contact our Customer Success team. We can help you check whether your settings are correct of if a new export is needed.

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