My carrier is not listed in the Track & Trace mapping. What should I do?

Why is my carrier missing from the list?

The carriers available in the Track & Trace mapping depend on which shipping carriers the marketplace supports.

If your carrier is missing from the list, it means the marketplace does not currently offer it as a supported option or hasn't added the carrier to the carrierlist we retrieve from them.

What can you do?

Contact the marketplace's seller support team and ask whether they can add your carrier to their list of supported shipping carriers.

As soon as the marketplace makes the carrier available through its integration, EffectConnect automatically imports it the next day into the Track & Trace mapping.

Track & Trace mapping

➡️Want to learn more about configuring and using Track & Trace mapping? Read our Track & Trace mapping guide.

Need help with this? Contact our Customer Support team.