Skip to content
English
Submit a support ticket Go to Customer Portal
effectconnect.com
  • There are no suggestions because the search field is empty.

Order Export Modifications

With order export modifications, you let EffectConnect automatically adjust missing customer and address details in your orders

Go to

  1. What are order export modifications?
  2. How to create an order export modification
  3. Which orders are modified?
  4. Good to know
  5. Need help?

 

What are order export modifications?

Sometimes the data a customer enters on a marketplace doesn’t meet the requirements of your webshop or e-commerce system. For example, a phone number or email address is missing, or only the first name is filled in on the billing address. Your webshop may then reject the order.

With order export modifications, you set up rules that fix this automatically before the order reaches your webshop.

Examples:

  • Is the phone number in the order empty? Fill it with a fixed (fictional) phone number.
  • Is the email address on the billing address empty? Copy the email address from the shipping address.
  • Is the last name on the billing address missing? Use the last name from the shipping address.

You can create rules for various fields, such as name, address, house number, email address, country and phone number, for both the billing and shipping address.

 

kb-info  Order export modifications only change customer and address details. To change other order data, use the order detail page.

 

How to create an order export modification

  1. Go to Orders > Order export modifications
  2. Click to create a new rule.
  3. Choose the field you want to modify, for example Phone number (shipping address).
  4. Choose when the rule applies: always, or only when the field is empty.
  5. Choose the replacement value:
    • Fixed value: enter a value yourself, such as a fictional phone number.
    • Replace value: choose another field from the billing or shipping address. EffectConnect copies that value into the field you are modifying.
  6. Choose the channel the rule applies to.
  7. Save the rule.

kb-info   Tip: Use a fixed value when the data is available elsewhere in the order. This keeps your order data complete and accurate. Note that EffectConnect does not check whether the billing and shipping address belong to the same person.

 

Which orders are modified?

Order export modifications are applied to orders from the selected channel when they are:

  • exported to your webshop through a plugin or standard connection;
  • retrieved through API v2.
  • Using API v3? Order export modifications are not yet applied to orders retrieved through API v3.

 

Good to know

  • Only new orders: Rules only apply to orders imported after you created and enabled the rule. Orders already in EffectConnect are not affected. You can change the details of an existing order. Read more here.
  • One rule per field: Do several rules modify the same field? Then the order in which they are applied cannot be guaranteed. It is best to create one rule per field.
  • No conditions on content: A rule checks whether a field is empty, or applies always. You cannot yet set a rule based on what a field contains, such as a dot or comma in a name.

 

Need help?

Need help setting up a rule? Contact Customer Support.