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Why is my shipment information not updated on the marketplace?

When you mark an order as shipped in your webshop or e-commerce system, EffectConnect receives the shipment information and forwards it to the marketplace. This informs the marketplace that the order has been shipped.

If your shipment status or Track & Trace information is not visible on the marketplace, follow the steps below to identify the cause.

kb-info  Good to know: Shipment updates are not always processed immediately. It may take a few minutes before the information from your webshop becomes visible in EffectConnect or on the marketplace.

1. Check whether EffectConnect has received the shipment information

First, check whether the shipment information is available in EffectConnect.

  1. Go to Orders > Order overview.
  2. Open the relevant order.
  3. Check whether the order status has been updated to Shipped and whether the shipment details, such as the Track & Trace code, are available.




Is the shipment information missing in EffectConnect?

This may indicate that EffectConnect has not yet received the shipment update from your webshop or e-commerce system.

If the information is still missing after the usual synchronization time, contact our Customer Support team. We'll help you investigate why the shipment information has not been received.

2. Check whether EffectConnect has sent the shipment information to the marketplace

If the shipment information is visible in EffectConnect but not on the marketplace, check the order's timeline.

The timeline shows the events and updates related to the order, including shipment exports and possible error messages.

  1. Open the relevant order in EffectConnect.
  2. Go to Actions > Timeline and payloads.
  3. Check whether the shipment update was sent successfully or whether any errors occurred.

3. Check for possible causes

If the shipment update was not successfully processed, check the following:

  • Default carrier: Check whether the correct carrier is selected in the channel's orders and shipment settings.
  • Track & Trace mapping: Make sure your shipping carrier is correctly mapped to a carrier supported by the marketplace. Learn more about Track & Trace mapping.
  • Export errors: Review the order timeline for technical errors that may have prevented the shipment information from being sent.

If EffectConnect has successfully sent the shipment update, but the information is still missing on the marketplace, the marketplace may need additional time to process it.

Still missing shipment information?

Have you completed these checks, but is the shipment information still not visible on the marketplace? Contact our Customer Support team.