The following information is only valid for a Magento 2 environment. In Magento 1 it is not possible to view the logs. Do you need help with Magento 1? Please feel free to contact us.
If you are using a Magento 2 webshop, you can view the logs regarding the synchronization via the logs page in our plugin. To view the logs, choose 'EffectConnect' in the menu on the left of Magento and then 'Log'.
On the next page, you can see all the logs regarding the synchronizations between EffectConnect and your webshop. For example the synchronization of your catalog, stock synchronization, or orders. On this page, you can also filter the types of syncs.
For example, if you want to view the logs of an order that is not exported to EffectConnect, filter on 'import orders'. Find the logs of the particular time, and view the error messages.
