Track & Trace mapping

Track & Trace mapping is used when you use multiple carriers for the shipping of your products. Based on if-then rules, EffectConnect knows which carrier needs to be selected.

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What is track & trace mapping and where do you use it for?

When you use multiple carriers for the shipment of your orders, Track & Trace mapping is needed to give correct shipment details to the marketplaces.

For example, when you use PostNL, DPD, and DHL as carriers, you need to create a Track & Trace mapping for these three carriers. If you don't use Track & Trace mapping, you can only use the single carrier that is configured in your channel settings. 

Where can you find the Track & Trace mapping?

Go to Orders > Track & Trace mapping

If you have already created rules, you will see an overview of the mapped carriers here.

Add a new carrier

Create a new Track & Trace mapping rule by clicking on the blue 'new rule' button in the top right corner.

How to configure Track & Trace mapping?

Track & trace mapping is configured with if-then-and-or else rules.

We retrieve the accepted carrier list from the marketplace you select at 'setting up for channel'.

Rule example:
If the tracking code starts with 3S, or the tracking link contains 'post.nl', then add the carrier 'PostNL' to my order.


kb-info It's important to note that the carrier 'TNT' is now known as 'PostNL'. Some channels may still refer to this carrier by its old name.