Change customer data in order

Go to

1. When can you change customer data?
2. How to change customer data
3. How to export the order again
4. Prevent this automatically

When can you change customer data?

You can change customer data and export the order again as long as the order has not yet been exported to your webshop and was placed no more than 30 days ago. After that, customer data is no longer visible in EffectConnect due to privacy legislation (GDPR). 

How to change customer data

1. Open the order in EffectConnect via Orders > Order overview.
2. Go to Customer data and change the billing or shipping address.
3. Click Save.

How to export the order again

How the order reaches your webshop depends on your connection.

➡️ Do you use a plugin or standard connection?
EffectConnect queues the test order for export to your webshop. Open the order detail page to follow the export status.

Want to start the export again?
Open the test order and select 'Export order to back office' under Actions.

➡️ Do you use your own API connection?
Your system retrieves the test order through the EffectConnect API, just like a regular order.

Order not arriving?

Open the test order and check:

• whether there is an error message or a tag such as order import failed;
• whether your connection is active and the API keys are correct;
• whether the product also exists in your webshop.

Prevent this automatically

Do orders from a marketplace often miss data your webshop requires, such as a phone number or last name? Use order export modifications to fill in or replace this data automatically, before the order is exported.

Questions about changing customer data? Please contact us. We’re happy to help.