Here you will find a step-by-step plan that can be followed to find out why products are not visible on the marketplace/channel.
Products cannot be visible online for various reasons. This may be related to a setting in the plugin or perhaps that information is missing on the marketplace.
Below is a step-by-step plan with a check for products which are not visible.
Source/Webshop
- Is the product visible in the webshop?
In most cases EffectConnect will only import visible products from the webshop. This is due to the fact that we need products to be visible to export orders. If your webshop uses storeviews, make sure that the products are linked to the correct storeview. - Has there already been an export to EffectConnect?
Exports to EffectConnect can take some time. For more information about synchronization times, you can click here. If you use a EffectConnect plugin it is possible to configure synchronization intervals. - Does the product contain a valid barcode?
EffectConnect can check if barcodes are valid and skip products if this is not the case. More information about barcodes can be found here.
EffectConnect
- Is the product visible in EffectConnect?
If data is imported in EffectConnect succesfully, the products will show up in the product overview. - Is the product configured correctly?
To export products, EffectConnect needs some mandatory information such as barcode, SKU, price and stock. - Does the product contain a mapping within EffectConnect?
A mapping within EffectConnect is sometimes necessary to export data to marketplaces. More information about the necessaty of mapping can be found here. - Is the product included in the product selection used for the marketplace/channel?
Only products which are included in this selection will be exported to the marketplaces/channels. - Is the channel configured correctly?
EffectConnect can send data ensuring that the channel and create and delete synchronisation are active. - Do the logs of the export contain any errors?
Almost every channel in EffectConnect does have the possibility to check the export logs. You can find some different errors in these logs.
Marketplace/Channel
- Does the seller account of the marketplace/channel show any errors?
Some marketplaces/channels do show errors if product info is not correct, incomplete or yet has to be processed.
Flowchart
If you have checked these steps, but have not found the problem, please contact us.