We're here to help you every step of the way!
Customer Success is a vital part of the EffectConnect team, as they are the department you interact with the most.
For the best customer experience the team is comprised of two specialized departments who work together: Customer Support and Business Consultancy. Customer Support is available to assist you with any inquiries or issues you may encounter, while our Business Consultants offer paid consults for more complex tasks and provide expertise in various areas.
Their aim is to ensure that your interaction with us is not only efficient and enjoyable but also to provide a seamless experience with our platform on all levels.
Customer Support
Our dedicated support team is available to assist you with a wide range of inquiries, from general questions to more complex issues you may encounter.
As your first point of contact, they are here to assist you with any questions or concerns you may have about the functionality of EffectConnect or any knowledge-related inquiries.
Business Consultants
Our team of Business Consultants is available to offer paid consults when you require more than just assistance with our software. They can help with tasks such as analyzing your marketplace setup, conducting a checkup on your dynamic pricing strategy, or offering expertise and guidance on any other areas that require additional experience and know-how.
For more information. please visit this link right-away: consults by our experts.
What information do we need when you have a question?
To help you as quickly as possible, we kindly ask you to provide the following information to our Customer Support team:
- Shop name or Shop ID
- Relevant details such as EAN, SKU, specific marketplace, screenshots, etc.
- Steps you have already taken to find an answer to your question
- Be as specific as possible in your request
Response time
We understand that your time is valuable, so we make it a priority to respond to all inquiries in a timely manner.
Initial response: within one working day
If assistance from our developers is required: up to 5 working days to provide a response
Types of inquiries we can help with:
| Handled by our Customer Success team | Picked up by a consultant (paid) |
| A product is offline at the marketplace | Guiding a new team member on the functionality of EffectConnect? |
| Inventory levels are not being updated accurately | Providing support in setting up a marketplace or feature |
| Adding a new marketplace or feature | Inquiries regarding improvements or optimizations of a feature, such as the Repricer. |
Contact Customer Support
If you find yourself in need of assistance, don't hesitate to reach out.
The available methods to contact us vary based on the type of subscription you have.
E-mail
Available for all types of subscription
📩 support@effectconnect.com
Phone
📞 +31(0)85 208 8434
Available on working days from 09.00 to 12.30
We have chosen to be available for phone support in the mornings only. The issues we receive often require focused investigation, and by allocating more time in the afternoons, we can ensure thorough assistance.
Chat
🗨️You can locate the chat link in the lower left corner of your EffectConnect account
Please note: the chat is intended for questions that we can quickly answer. For more complex inquiries that require additional research, please email us at support@effectconnect.com and you will receive a response within one working day.
Monday - Wednesday
09:00 - 12:30
13:00 - 16:30
Thursday
09:00 - 12:30
13:00 - 14:00
15:00 - 16:30
Friday
09:00 - 12:30
13:00 - 16:00
Knowledge base
Our knowledge base is a valuable resource that is readily available to you. Within it, you will find a diverse range of articles covering various topics that offer valuable support and guidance. This ensures that you have the necessary knowledge and tools to work independently with EffectConnect and enhance your understanding of the platform.