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      WooCommerce

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      1. About the connection
      2. Good to know about multiple languages in WooCommerce
      3. Good to know about synchronizing shipment information towards EffectConnect
      4. How to set up a connection
      5. About the synchronization intervals
      6. Additional settings

       

      About the connection

      A connection with your WooCommerce webshop is set up using a plugin that you install in your WooCommerce environment.  After installing the plugin, you can set up an EffectConnect account. 

      Good to know about multiple languages in WooCommerce

      For WooCommerce, you can use multiple plugins and solutions to use multiple languages in WooCommerce. One of these plugins is for example WPML.

      It is possible to use this multilingualism in EffectConnect, however, this is not possible in every situation. Please contact us to discuss the options.

      Good to know about synchronizing shipment information towards EffectConnect

      Because there is no default field in WooCommerce defined for the shipment information, it is not possible to automate the shipments completely with the use of EffectConnect. The only way we can pick up shipment details is to use your comment field in an order.

      If you would like to send shipment details to EffectConnect, place a comment on your order in the following way:

      Tracking code:12312312312
      or Sendcloud shipment is: 12312312313
      or Track & Trace (123213123131)

       

      kb-info The bolded text needs to be formatted in WooCommerce in the exact same way as in the example (even with the use of spaces and characters).

       

      After you saved the comment, there will be an update be sent to EffectConnect which extracts the tracking code from your comment and places it in the order, which will then be sent to the marketplace.

       

      How to set up a connection between WooCommerce and EffectConnect?

      1. Contact our customer success department to receive the latest plugin for your WooCommerce system. Our colleagues will determine if an installation is possible.
      2. Once you installed the plugin in WooCommerce, you navigate to 'WooCommerce > Configuration' in the left menu of WooCommerce. After that, you will see a tab in WooCommerce which says 'EffectConnect settings'. On this page, you can select to start an installation. Please keep in mind that you can not use your e-mail address more than once to register an EffectConnect account. It is possible though to merge and connect multiple EffectConnect accounts to one e-mail address after installing. Contact our support team to request a merge of accounts. 
      3. All done! Your account is created and the connection is established. 
      4. Optionally, you can configure the plugin in WooCommerce by your needs and wishes. In the configuration, you can specify which fields need to be used for (for example) the EAN codes, delivery times, and more. 

      From this part on you can follow our onboarding guide if you're not yet familiar with our software.

      Click here to open the 'onboarding guide'. 

      Synchronization intervals 

      Synchronization intervals between WooCommerce and EffectConnect.

        From To Interval
      Product data WooCommerce EffectConnect Every night, 1 time per day 
      Stock WooCommerce EffectConnect Real-time + every hour*
      Prices WooCommerce EffectConnect Real-time + every hour*
      Delivery times WooCommerce EffectConnect Every night, 1 time per day 
      Orders EffectConnect WooCommerce Every 10 minutes
      Order shipments WooCommerce EffectConnect Real-time

      *Because we depend on receiving updates from the webshop, we also import this data ourselves at static times, just to be sure we didn't miss any updates. 

       

      Additional settings

       

      It is also possible to change the following settings: 

      • Enable or disable live updates, catalog, images, (cost)price, stock, or shipment import
      • Enable or disable order export to WooCommerce
      • Merge two address fields into one field, in case WooCommerce only uses the first address field (please contact us for assistance).

      Please note: These settings can be very useful to change, but are also critical for a good operation of the connection. Our support department can help you apply the right settings. If you're in need of a change, don't hesitate to contact us.