Pricing & Invoicing – Everything you need to know

What does my subscription cost?

Your monthly fee depends on the subscription package you’re using, and any extra modules such as Repricer, Feed Manager or Fulfilment Manager.

In addition to your base subscription fee, there may be additional charges for:

Order fees
Extra EAN tiers (for large product catalogs)
Add-ons or consultancy (if used)

When do I receive my invoice?

Your setup invoice is sent right after signing the agreement.
Your first subscription invoice is sent after go-live, no later than one month after signing.
After that, you’ll receive an invoice each month, around the 1st.

Invoices are based on your active subscription and any additional modules or changes.

How does payment work?

You’ll receive a digital invoice each month, sent to your billing email address.
Invoices are paid via bank transfer, unless you’ve opted for direct debit.

Payment term: 14 days
Please mention the invoice number in your payment to ensure proper processing.

Questions about an invoice or think something’s off?
Email us at finance@effectconnect.com.

Upgrading or Downgrading – Adjust your plan to match your growth

Scaling up or down? You can easily change your subscription as your business evolves.
We’ll support you and make the transition smooth.

How do I upgrade my subscription?

Need to add more marketplaces, export more EANs, or activate extra modules?
Upgrading is quick and easy. You can add new features directly in the Apps menu in EffectConnect.

Need help? Contact your Customer Success contact or email us at support@effectconnect.com.
We’ll update your subscription right away.

Important: Your upgrade takes effect immediately.

Can I downgrade?

Yes. If you’re using EffectConnect less or temporarily scaling down, you can switch to a lower-tier plan.

Please note:

Downgrades have a notice period of one calendar month.
Submit your request at least 5 working days before the end of the month.
We’ll always review whether the chosen package still fits your usage (e.g. order volume or required features).

Good to know

You don’t need to make any changes yourself
We handle the admin and invoicing for you

Cancel or Pause – Taking a break or ending your subscription?

Sometimes you want to pause or stop using EffectConnect.
You can choose between temporary pause or full cancellation.

Pause – Take a Break

Take advantage of the Pause Plan if you're temporarily stepping back from selling but want to retain your data and settings.

What happens in Pause Plan?

Feature	Status
Marketplace processes paused	✅
Data remains stored	✅
Account stays active (but paused)	✅
Monthly cost	€75

Pause mode is ideal during seasonal breaks, internal transitions, or while switching to a new system.

Cancel – End your subscription

Want to stop using EffectConnect permanently?
You can cancel via your Customer Success contact or by emailing support@effectconnect.com.

Please note:

Cancellation notice period is 1 full calendar month.
Your data remains available for 30 days after cancellation, unless agreed otherwise.
You’ll receive a final invoice based on your usage up until the end date.

Questions about changing or stopping your subscription?

We’re here to assist you in selecting the most suitable option for your needs. Feel free to reach out to us at support@effectconnect.com or connect with your dedicated Customer Success representative for personalized guidance.

Where can I find my invoices?

You can access your invoices in two ways:

Email – Invoices are always sent to your registered billing address.
Customer Success contact – Didn’t receive one? Just get in touch, and we’ll resend it.

Still have questions about your subscription or billing that aren’t answered here?
Let us know at support@effectconnect.com – we’re happy to help.