All you need to know about channels
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      Everything you need to know about the marketplace eBay

      Go to

      1. About eBay
      2. Requesting a seller account
      3. Available eBay countries to connect with
      4. Settings & configuration
      5. How to create or enrich product data on eBay?
      6. About the synchronization times
      7. Troubleshoot

      About eBay

       eBay is a global online marketplace where people can buy and sell a wide range of goods and services. It was founded in 1995 by Pierre Omidyar and has since become one of the most popular e-commerce platforms in the world, with over 185 million active buyers.
      In addition to buying and selling, eBay also offers a range of services and tools for both buyers and sellers. These include tools such as eBay's Seller Hub and Promoted Listings.

      Requesting a seller account

      • Go to the eBay website and click on "Sell" in the top left corner of their homepage
      • Each marketplace may have its own terms and conditions, always read them carefully before you start selling. 

      kb-info Make sure you have a seller account before connecting to eBay via EffectConnect

      Available eBay countries to connect with

      • DE / Germany
      • NL / The Netherlands
      • UK / United Kingdom
      • More to come!

      kb-info  A separate channel is created for each eBay country you want to connect to in EffectConnect. 

      Settings & configuration

      For general information about adding and setting up a channel in EffectConnect please go to how to configure a channel in the Channel Manager.


      Mandatoy settings that concern the eBay channels  only are:

      1. Product creation

        Only products created via our API can be matched. 

      2. Inventory locations
        Create you inventory locations in eBay before connecting to EffectConnect.You also set your delivery times here. If no location is known, we will create it with EffectConnect data. This will be the location where offers are managed and cannot be changed afterwards in EffectConnect.

      3. Policies
        Go to Settings > Offers > Fulfilment policy / Payment policy / Return policy.
        Set your policy rules in your eBay account first and select the preferred ones here. Don't forget to save. Retrieving those policies in EffectConnect can sometimes take up to 5-10 minutes.

      4. Mapping
        Go to Content Mapping > create new content mapping rule. You do this per product category.

      5. Product variations
        Variations are grouped automatically when you work with parent/child ID's. So it is important that you map your v

      6. Unique SKU's
        Your SKU must be unique. If a mapped SKU occurs more than once, your ad may be overwritten.

      We do not work with pickup points yet

      How to create or enrich product data on eBay?

      EffectConnect can only synchronize products that have been created via the eBay API, i.e. articles that have been included in the API by EffectConnect or another integrator. EffectConnect cannot synchronize products that you create manually.


      Until your items are ''published'' you will not see them in eBay. So make sure you create your mapping, have all required components set up and have a unique SKU. When your offer has been published, you will find your advertisement in your eBay account.

      kb-info It is necessary to have data imported into EffectConnect in the language of the eBay country you connect to. It is not possible to create or enrich product information in a language other than the language associated with the country.

      kb-info You pay a fee per listing. The fee depends on your subscription with eBay.

      About the synchronization times

      An eBay channel synchronizes according to the default synchronization times EffectConnect maintains. Read more about our synchronization times.

      Troubleshoot

      I don't have, or forgot, my API keys for configuring eBay

      You can generate new keys inside your eBay seller central. If you don't know where to find them, please contact your account manager at eBay.

      My (new) products don't show up in my eBay account

      • Check if you correctly configured your channel
      • Check if the products are enabled in EffectConnect
      • Check if the products are mapped in EffectConnect
      • Do you see errors in the logs when you publish your offers? Then solve this by using the displayed error. Every 10 minutes, this information is resubmitted to eBay.
      • Check if the synchronization times are respected. If the products still don't show up online, contact us for further assistance.
      • Please keep in mind that it can take a few days before products show up online in your eBay dashboard. If you need any help regarding new products that need to be accepted by eBay, contact your account manager at eBay.