Sales (orders)

FAQ

• Why is my track & trace code not arriving at EffectConnect or the marketplace?
• Can I change products in an order, and export the order again?
• What are backorders, and what do I use them for?
• Can I change the comment that is placed on the orders on my webshop?
• Can I change customer information and re-export the order?
• Why is my order not being marked as completed on the marketplace?
• An order is not visible in EffectConnect, what now?
• Can I put shipments without a track&trace code on shipped via EffectConnect?
• An order from the marketplace is missing in EffectConnect, what now?
• How does EffectConnect work with different currencies on marketplaces?
• Can I generate or download an invoice from EffectConnect?
• How do I set up a shipping and payment method with a Lightspeed connection?
• What are shipping methods, and how do I set them up?
• Can I generate or export shipping labels from the marketplace within EffectConnect?
• Can I put shipments without a track&trace code on shipped via EffectConnect?
• Is it possible to exclude orders (for import or export) based on criteria?
• The order didn't export to my webshop, what now?
• Is it possible to force an order import?
• Is it possible to export an order again?
• Is it possible to download order data from the overview?
• Is it possible to export an order more than once to my webshop?
• Can I change order data before export?
• How do I create and export a test order?
• Can I delete orders in EffectConnect?

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