Ideally, after you have marked an order as shipped in your webshop, EffectConnect will then send this update to the marketplaces.This step will inform the marketplace that your order has been sent out for delivery.
If your shipping information, like the track & trace code, are not appearing on the marketplace, it's crucial to verify if this information is available in EffectConnect. Keep in mind that it might take a few minutes before your shipment details from your webshop show up in EffectConnect.
Check the order in EffectConnect
To verify if the information has been received in EffectConnect, simply open the relevant order in your order overview and check if the details are visible in EffectConnect.
Is the shipment information not visible in EffectConnect?
Please contact us, we are happy to check it with you.
Is the shipment information visible in EffectConnect, but not in the marketplace?
Reviewing the timeline of your order can often provide insight into why a shipment was not successfully transferred.
Potential reasons for this issue could include:
- The absence of a track & trace mapping
- Selecting the incorrect delivery service in the channel settings
- Encountering technical difficulties during the export process
Feel free to contact our support consultants for further assistance.