Good to know: this document explains the must-knows about the marketplace. It doesn't explain how to add this channel to your EffectConnect account. If you would like to know how to add a channel in EffectConnect, read this article.
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- About fonQ
- Optional Repricer available for fonQ
- Good to know about product information on fonQ and VTWonen
- How to create or enrich product data on fonQ?
- About the synchronization times
- A way to check if your offers and content is processed by fonQ
- Troubleshoot
About fonQ
FonQ opened their marketplace mid 2018, a platform where external sellers can offer their product range. They are specialized in high quality home&living products. FonQ has an annual turnover of more than 95 million Euro.
You can also sell on vtwonen.nl via fonQ. Vtwonen is a closed platform to which access is allowed only after a selection by fonQ and vtwonen. Start selling on fonQ now and who knows you will have access to vtwonen soon! And use EffectConnect to automate your sales on this platform!
Please keep in mind that you must have a seller account with the marketplace, without an account you cannot sell. Each marketplace may have its own terms and conditions, always read them carefully before you start selling.
Optional Repricer available for fonQ
With this channel, you can use EffectConnect's optional Repricer, which automatically adjusts your prices based on formulas and rules you create yourself.
More info about the repricer can be found here.
Good to know about product information on fonQ and VTWonen
If you have created product information on fonQ or VTWonen (regardless of country) then you can also use it on fonQ or VTWonen, in any country.
So if your products are known at fonQ or VTWonen in the Netherlands or Belgium, you do not need to create this product information again. This basically means that you don't have to create fonQ groups (or even enable the 'product synchronization') with product information for VTWonen, if your products are already created at VTWonen.
How to create or enrich product data on fonQ?
You can create products on fonQ by creating a mapping group in EffectConnect. To read more about creating mapping groups, and how this works, read this article and read the part of 'creating a mapping for a legacy channel'.
Good to know: For fonQ it is necessary to have Dutch data imported into EffectConnect. It is not possible to create or enrich product information, using another language with a fonQ channel.
Good to know: It may take some time before your (new) product information is visible on this marketplace. This is because a manual check is done by the marketplace itself.
Do you have questions about the lead time or processing of your product information? Then please contact the marketplace itself. EffectConnect is not able to speed this up.
About the synchronization times
A fonQ channel synchronizes according to the default synchronization times EffectConnect maintains. To read more about our synchronization intervals, read this article.
A way to check if your offers and content is processed by fonQ
Go to the seller dashboard.
To check your offers navigate to 'my inventory > import from file > track offer imports'.
To check your content, go to 'my inventory > import from file > track product imports'.
On these pages, you can find the reports that fonQ has to show if products are processed, accepted, or rejected.
Troubleshoot
I don't have, or forgot, my API keys for configuring fonQ
You can generate new keys inside your fonQ seller central. If you don't know where to find them, please contact your account manager at fonQ.
Products are shown double in my fonQ account, what now?
This normally happens when you've changed the SKU's that are being used. In this way, products are created again, and the old ones will remain in your dashboard which leads to double products.
The way to solve this is to remove the products with the 'old SKU's. If this happened with a lot of products, you can empty your inventory at fonQ and request our customer success department to refill your inventory by re-sending the offers.
My (new) products don't show up in my fonQ account
- Check if you created a mapping, which includes all the mandatory data.
- Check if the products are enabled in EffectConnect
- Check if the synchronization times are respected. If the products still don't show up online, contact us for further assistance. Please keep in mind that it can take a few days before products show up online in your fonQ dashboard. If you need any help regarding new products that need to be accepted by fonQ, contact your account manager at fonQ.