Everything you need to know about the Octopia platform

Go to

1. About Octopia
2. Available marketplaces in our App store
3. Settings & configuration
4. Octopia-specific settings
5. How to create or enrich product data on Octopia channels?
6. About the synchronization times
7. Troubleshoot

 

About Octopia

Octopia was founded in 2021 as a subsidiary of Cdiscount, one of the largest players in French e-commerce. It is an innovative platform that allows you to offer your products across multiple marketplaces.

Available Marketplaces in our App Store

You can find all Octopia channels in our App Store. Go to Apps > App Store.

This overview is subject to change.

France

• Alltricks
• BEBEBOUTIK
• Cdiscount
• Darty
• Europazon
• JOOM
• Kingfisher
• Rakuten
• Vertbaudet
• Wish

Spain

• Bulevip
• Perfume’s Club

Portugal

• Worten

Scandinavia

• CDON

Sweden

• Fyndiq

Colombia

• Exito

Morocco

• Marjane

Settings & configuration

As a seller, you have the opportunity to sell on multiple Octopia channels. EffectConnect provides a separate integration for each marketplace supported by Octopia. This ensures a clear structure, allowing each marketplace and its specific region to be configured independently.

For general information on adding and setting up a channel in EffectConnect, refer to the section on configuring a channel in the Channel Manager.

Octopia-specific settings

Settings that apply exclusively to the Octopia channels, compared to other channels in EffectConnect, include:

1. Unified Stock
   Octopia employs a unified stock system, meaning inventory must be synchronized automatically. Therefore, stock settings must be identical across all Octopia channels.
2. Comment  on product offering
   Go to Settings > Product Offering > 'Comment on Product Offering'
   For example, you can enter the title attribute here. This setting is mandatory for Cdiscount; we have not encountered any other channels where this is not required.
3. Attribute for product family identification
   Go to Settings > Product Offering > 'Attribute for Product Family Identification'.
   If you have not defined product families in EffectConnect, you need to provide an attribute here.
4. Standard VAT Percentage
   Go to Settings > Pricing > VAT Attribute + Standard VAT Percentage.
   This is a required attribute.
5. Costs various shipping options
   Go to Settings > Delivery time
   As a consumer, you can select a shipping option when placing an order on an Octopia channel. As a seller, you need to pre-enter the costs for these options in EffectConnect. This can also be done using a custom attribute. The options include:
   1. (Standard) Cost for Regular Shipping
   2. Standard Cost for Signature on Delivery
   3. Standard Cost for Track & Trace Shipping

6. Importing commissions: yes/no

   Go to Settings > Orders and shipments > Import commissions.

   The generation of commissions by Octopia can take up to 48 hours. If you have enabled the import of commissions, your orders will only be imported into EffectConnect (and subsequently into your back office/webshop) once the commissions are confirmed in Octopia. If you have disabled this setting, you will receive orders immediately but without commissions.

7. Internal Repricer (Cdiscount only)
   Go to Settings > Pricing > 'Select Products for Cdiscount's Internal Repricer'.
   Here, select the products that can be repriced.

How to create or enrich product data on Octopia channels?

You can easily add content (product information) by mapping it in EffectConnect.

Navigate to the Octopia channel in EffectConnect > Content Mapping

Content for an Octopia channel can be created in French, English, or Spanish. If you plan to sell in other countries, you must provide French product information for Octopia to translate your product details. They only translate using French product information.

 

About the synchronization times

Refer to the standard synchronization times maintained by EffectConnect. Read more about our synchronization times.

Troubleshoot

I don't have my API keys for configuring the Octopia channel, or I forgot them.

You can generate new keys in your Octopia account. If you're unsure where to find them, contact your account manager at Octopia.

My (new) products are not appearing in my Octopia seller account.

- Check if the channel is configured correctly.

- Ensure that the products are enabled in EffectConnect.

- Verify that the synchronization times are being respected. If the products

I am experiencing delays in receiving my orders.

After an order is placed, the order fees are released with a delay of 1 to 48 hours. Please take this into account when calculating your processing time, as you will need to wait for the confirmation of the order fees from Octopia.