When the price in EffectConnect does not correspond with the price on the marketplace, there are a few things you can check to see if this solves the problem.
Please keep in mind that it can take a while before a price gets updated in the marketplace. This won't take long but is definitely something to keep in mind. To know more about the synchronization intervals, read this article.
- Is the price synchronization enabled in your channel settings?
- Is the new price already updated towards the marketplace? You can read more about how often EffectConnect synchronizes data in this article.
- Does your product has a 'fixed price' in EffectConnect? Then this price will by default have a higher priority than for example the price of the repricer. You can change the priorities of your prices when configuring a channel (in the price settings).
- Is your product placed in multiple repricer rules? Only the price of one rule will be sent to the marketplace. You can check this by opening your product in EffectConnect, and going to the tab which says 'repricer'.
- In EffectConnect, you can check which price EffectConnect has sent to the marketplace. To view this information, open the product in EffectConnect, select the tab on top of the screen which says 'channels', and select the channel. Next, click on the clock icon to see the information EffectConnect has sent to the marketplace.
