Data protection

EffectConnect imports orders and with that personally identifiable information of customers. We handle all data with care.

What data do we store and why?

You’re using EffectConnect to import orders into your own backoffice/webshop, which you receive from marketplaces you’re selling on. To do this, we need to import and store orderdata.

The orderdata consists of, but is not limited to, personal customer data. The customer data consists of names, addresses, (hashed) email addresses and sometimes telephone numbers.

We also store some of your information which we need to get in touch with you, to make sure our support team can help you with questions and to invoice you for the use of our system. We store company information, your name, your e-mail address and your telephone number.

Where do we store data?

We only store encrypted customer data. This means that if you were to open our database to have a look at the data, you wouldn’t understand what it says without decrypting it.

EffectConnect uses the (amazing!) Amazon AWS infrastructure to host its application and databases. We use the Frankfurt Datacenter for that (and thus make sure all data is stored in the EU). Amazon took quite some measures to make sure their infrastructure is GDPR compliant. You can read about it here.

Working safely with data

Working safely with customer data consists of technical measures and organisational measures. Technical measures are included in an access policy with regards to software, servers and database amongst others. Organisational measures are included in an access policy regarding personnel and compliance with internal safety processes. 

Technical measures

  • Every EffectConnect account has its own database in which the encrypted customer data is being stored.
  • Access to every database is also encrypted and only allowed from servers and locations with explicit permission.
  • We pseudonimize customer data in your database 30 days after an order has been placed. This means that when the data is pseudonimized, you will no longer be able to see customer data for that order in EffectConnect.
  • We're hiding all customer data for our support team. At this moment, our support team can help you with questions about the order process, based for example on a customer’s name. This will no longer be possible in the future, we can still help you based on order numbers of course.

Organisational measures

  • Our staff complies to our internal security guidelines.
  • Our staff makes sure that, if you cancel your subscription, the customer data stored in your account is being deleted.
  • We ensure that sub-processors whom we work with are GDPR compliant. 
  • Our staff work on a “need to know” basis. They will only have access to that part of our systems they need to properly do their job.
  • Our staff signed a confidentiality statement, to make sure it is clear to everyone working at EffectConnect that what they might see while they do their job is for their eyes only.

Information about cookies

For the benefit of our services and for the convenience of you as a website user, we use so-called cookies. A cookie is a text file that is placed on your hard drive as soon as you visit our website www.effectconnect.com. For example, cookies keep track of the language in which you visit a website, which websites you have visited or ensure that you do not always have to enter the same information. In this statement we explain which cookies we use.

Types of cookies

We use so-called first and third party cookies and both functional, analytical and tracking cookies. Functional cookies are not covered by the cookie law, we do not need your permission because they only contribute to the functionality of the website such as remembering a login. For the analytical and tracking cookies, your permission is required if these cookies infringe your privacy. We use the following cookies: session cookies, Hubspot beacon, Google Analytics, cookies for social media buttons.

Disable or not accept cookies

Most browsers automatically accept cookies. If you want, you can choose to set the browser to refuse cookies, see above, or you cannot accept the cookie notification yourself. The website will still work, but perhaps a little slower than you are used to.

We will update and expand the information on this page in order to keep you informed about how EffectConnect handles privacy sensitive information. 

You can read our General Terms & Conditions (incl. appendix on Data Processing Agreement) here.

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