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General Data Protection Regulation

How we safely process customer data

EffectConnect imports orders and with that personally identifiable information of customers. We handle all data with care.

What data do we store and why?

You’re using EffectConnect to import orders you receive from marketplaces you’re selling on into your own backoffice/webshop. To do this, we need to import and store orderdata.

The orderdata consists of, but is not limited to, personal customerdata. The customerdata consists of names, addresses, (hashed) email addresses and sometimes telephone numbers.

We also store some of your information that we need to get in touch with you, to make sure our support team can help you with questions and to invoice you for the use of our system. We store company information, your name, your e-mail address and your telephone number.

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Where do we store data?

Customerdata is being stored encrypted. This means that if you were to open our database and took a look at the data, you wouldn’t understand what it said without decrypting it.

EffectConnect uses the (amazing!) Amazon AWS infrastructure to host its application and databases. We use the Frankfurt Datacenter for that (and thus make sure all data is stored in the EU). Amazon took quite some measures to make sure their infrastructure is GDPR compliant. You can read about it here.

Handled with care

We’ve taken technical and organisational measures to ensure safety of customer data. Below are some, but not all, of our measures.

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Technical precautions

  • Every EffectConnect account has its own database in which the encrypted customerdata is being stored.
  • Access to every database is also encrypted and only allowed from servers and locations with explicit permission.
  • We pseudonimize customerdata in your database 30 days after an order has been placed. It means that when the data is pseudonimized, you will no longer be able to see customerdata for that order in EffectConnect.
  • We're hiding all customerdata for our support team. At this moment, our support team can help you with questions about the order process, based for example on a customer’s name. This will no longer be possible in the future, we can still help you based on order numbers ofcourse.

Operational precautions

  • Our staff complies to our internal security guidelines.
  • Our staff makes sure that, if you cancel your subscription, the customer data stored in your account is being deleted.
  • We make sure that any subprocessor we work with is GDPR compliant.
  • Our staff is on a “need to know” basis. They will only have access to that part of our systems they need to properly do their job.
  • Our staff signed a confidentiality statement, to make sure it is clear to everyone working at EffectConnect that what they might see while they do their job is for their eyes only.
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Cookie

Information about cookies

For the benefit of our services and for the convenience of you as a website user, we use so-called cookies. A cookie is a text file that is placed on your hard drive as soon as you visit our website www.effectconnect.com. For example, cookies keep track of the language in which you visit a website, which websites you have visited or ensure that you do not always have to enter the same information. In this statement we explain which cookies we use.

Types of cookies

We use so-called first and third party cookies and both functional, analytical and tracking cookies. Functional cookies are not covered by the cookie law, we do not need permission from you because they only contribute to the functionality of the website such as remembering a login. For the analytical and tracking cookies, your permission is required if these cookies infringe your privacy. We use the following cookies: session cookies, Hubspot beacon, Google Analytics, cookies for social media buttons.

Disable or not accept cookies

Most browsers automatically accept cookies. If you want, you can choose to set the browser to refuse cookies, see above, or you cannot accept the cookie notification yourself. The website will still work, but perhaps a little slower than you are used to.

We’ll keep updating this page to keep informing you on how we handle privacy related data. You can check out our General Terms and Conditions (with the Data Processing Agreement included) here.

Questions about our data processing?

Do you have questions about the use and storage of your data?