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Support

 

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Get help using EffectConnect

Because everyone needs a bit of attention occasionally 

Our support team

When questions arise when you're using EffectConnect, it's good to know that we're there for you.

Our experienced and friendly support team is within reach via email, chat and phone.

Meet the team
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Raise a ticket via email

Got questions about using EffectConnect or about your EffectConnect integration? Drop us a line via email.

We typically respond to email within 2 hours, but take a break during weeekends.

Raise a ticket

Talk to our team on live chat

You can easily start a chat with Joey or Pascal at our support team right from your EffectConnect account. You can stay focused on what you were doing while you're on the chat.

During business days we will typically respond within a couple of minutes.

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Knowledge base and videos

Want to read all about how to setup specific modules in EffectConnect? Check out our knowledge base.

Rather watch an explainer video? You can find them for every module in your EffectConnect account.

Launch knowledge base

Support by phone

You can call our support team on business days from 9 am until 5 pm.

Phone support is not available during weekends. In case you have a urgent matter that needs attention from our guys, please use the emergency chat.

Call +31(0)85-9021855
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Outside office hours

For issues that need urgent attention we offer a special emergency chat outside office hours. This way, we'll make sure to help you out when it's really needed.

Start emergency chat

Need help setting up great customer support for marketplaces?

Request free information about our coaching sessions.